Manager, Analytics and Optimization - Client Care

Our client, a luxury fashion brand, is seeking an Analytics & Optimization Manager to support client care operations through strong reporting, analytics, and data-driven insights. This hybrid role in New Jersey (3 days in-office) focuses on translating data into clear, actionable recommendations while improving operational efficiency through analytics and selective use of automation and technology.

Job Responsibilities

• Own recurring reporting and analytics for client care performance across key operational metrics
• Analyze large datasets to identify trends, risks, and opportunities for improvement
• Translate data into clear insights and recommendations for cross-functional teams
• Support forecasting, capacity planning, and operational decision-making
• Maintain and improve reporting tools, dashboards, and data accuracy
• Partner with internal teams to gather requirements and support analytics initiatives
• Identify opportunities to improve efficiency through optimization, automation, or emerging technologies
• Support ongoing process improvements and ad hoc analytical requests

Job Qualifications

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in analytics, operations, or insights-driven roles
• Experience working with client care, service operations, or contact center data preferred
• Strong hands-on experience with Power BI, Salesforce, Excel, or similar analytics tools
• Ability to translate complex data into clear, business-focused insights
• Comfortable working with large datasets in a fast-paced environment
• Strong communication, collaboration, and problem-solving skills
• Interest in optimization, automation, and data-driven process improvement

Salary: $100K + bonus

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.