【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー）
Skillhouse (JP) ·www.skillhouse.co.jp
Apply directA Leading Medical firm isseeking a Service Delivery Lead Manager (Senior Manager).
This position oversees IT infrastructure operations in Japan, managing overall IT operations including:
Responsibilities:
- Oversee VIP support and EUC (PCs, mobile devices, and IT equipment)
- Manage network operations (LAN/WAN, Wi-Fi, VPN) and server operations (Windows, Linux, cloud)
- Oversee UAM processes and audit compliance
- Service management (SLA/KPI tracking, vendor performance evaluation, improvement planning)
- Improve IT infrastructure processes (incident, problem, and change management)
- Plan and drive IT projects (tech refresh, operational improvements, security enhancements)
- Lead incident triage, escalation, and prevention of recurrence
- Ensure compliance with IT security standards and strengthen governance
Required Skills
- Hands-on experience in at least one area of IT infrastructure operations (EUC, VIP support, network, server, or UAM)
- Team management experience (approximately 7 members)
- Knowledge of IT operational processes (incident, problem, and change management)
- Vendor management experience (SLA/KPI management)
Why should you apply:
- Involve in formulating strategies for the future of the IT department from headquarters and act as a global IT leader.
- Leverage your language skills to participate in global projects.
- Flexible work style
- Good HR Benefits such as 20 days Annual leave, cancer screening, cafeteria plan etc.
Company Details:
A multi-billion dollar company covering the world's major markets and offering medical technology service and solutions to their clients around the world. It is headquartered in Tokyo, with more than 31,000 employees worldwide in nearly 40 countries and regions.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: Hybrid approximately, WFH 3-4 days a week
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Interview Process：2~3 rounds of interview
Frequently asked questions
Who is hiring for the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role?
Skillhouse (JP) is hiring for the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） position, a Shazamme client. Apply directly on the employer's career site.
Where is the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） job located?
The 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role with Skillhouse (JP) is based in Tokyo, JP.
What does the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role pay?
Skillhouse (JP) lists the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role at JPY 10,000,000–14,000,000 per year.
Is the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role full-time or contract?
This is a full time position at Skillhouse (JP).
What experience level is the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role?
The 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） position is aimed at mid-level candidates.
How do I apply for the 【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー） role at Skillhouse (JP)?
Apply directly on Skillhouse (JP)'s career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.