Lead User Researcher

About Peoplebank:
Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.
 
About the Role:
Our Federal Government Client is seeking a Lead User Researcher.
 
This is a long-term contract role of 12 months with up to a maximum of 24 months extension options, located at our client’s Canberra office with a hybrid working arrangement.
 
As the selected candidate, you will:

• Design, organise, participate in and carry out user-centred research. You will develop a deep understanding of the users and advocate for recommendations that improve the user’s experiences with the service. They use research findings to solve problems for the user and the team/Agency. You may contribute to the creation of prototypes for user testing.
• Be a blend of analytical rigour, research expertise and stakeholder engagement to uncover user needs and behaviours and translate them into actionable insights. You will plan and run qualitative and quantitative studies, synthesise evidence into clear findings and recommendations, and help teams make informed, user-centred decisions that improve the usability, accessibility and effectiveness of digital services.
• Oversee a series of regular testing activities, integrates findings and collaborates with and coach other members of the team, the broader division and other channel stakeholders.

 
To be successful in this role you should have:

• Demonstrable knowledge and experience with user centred design practices for web across complex user journeys
• Proven experience in leading, designing, facilitating and analysing a wide range of qualitative and quantitative user research methods, information architecture research and use of industry standard research tools
• Ability to identify user needs and communicate them in an informative, accurate and succinct way
• Outstanding skills in planning and prioritising tasks, working under pressure to tight deadlines

 
It is desirable if you have:

• Experience working on large and complex websites
• Demonstrated ability to work within multi-disciplinary or agile project teams
• Sound verbal and written communication skills and good problem-solving skills
• Ability to manage and care for oneself to be resilient when working within a challenging operating environment

 
Due to security clearance requirements for this role, candidates must be Australian citizens with a Baseline security clearance.
 
 Benefits of being a Peoplebank candidate:

• Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs.
• User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
• Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances.
• Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments.
• Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do.

 
Apply now for immediate consideration – contact Mariz Arroyo on 02 6245 1741 quoting Job Reference: # 270598.
 
Applications close: 8 May 2026.
 
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.


Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.