Front Desk Admin

Core Personnel Staffing ·corepersonnelstaffing.com

Location Carrollton, TX, US
Type Full time
Level Mid
Source Shazamme
Customer Service
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Front Desk Admin

  • Location: Carrollton, TX 75007

  • Pay Rate: $18.00/hr

Role Summary

As the Front Desk Admin, you are the face of the company and the very first impression for our valued customers! You set the tone for the customer experience, handling inquiries, troubleshooting issues, processing orders, and ensuring overall satisfaction. Acting as the ultimate brand ambassador, you will represent our company with professionalism and warmth across various channels, including phone, email, and live chat.

Core Responsibilities

  • Bilingual Requirement: Must be 100% bilingual in Spanish and English to seamlessly assist our diverse customer base.

  • Respond to Inquiries: Be the go-to resource for questions regarding products, services, company policies, and pricing via phone, email, or live chat. (Note: Most of the work involves responding to emails).

  • Resolve Issues: Actively listen to investigate complaints, troubleshoot problems, and provide appropriate, timely solutions or alternatives.

  • Manage Accounts: Process orders, returns, exchanges, and account updates while accurately calculating charges and processing billing.

  • Document Interactions: Keep detailed, accurate records of customer inquiries, complaints, and actions taken within our CRM (Customer Relationship Management) system.

  • Coordinate with Departments: Escalate complex issues to supervisors or route them to the appropriate internal teams, such as technical support or billing, ensuring a smooth handoff.

Key Skills & Qualifications

  • Communication: Exceptional, polite verbal and written communication skills.

  • Technical Proficiency: Familiarity with phone systems, live chat software, and basic database or CRM platforms.

  • Time Management: Highly organized with the ability to multitask and manage call volumes or ticketing queues effectively.

Frequently asked questions

Who is hiring for the Front Desk Admin role?
Core Personnel Staffing is hiring for the Front Desk Admin position, a Shazamme client. Apply directly on the employer's career site.
Where is the Front Desk Admin job located?
The Front Desk Admin role with Core Personnel Staffing is based in Carrollton, TX, US.
Is the Front Desk Admin role full-time or contract?
This is a full time position at Core Personnel Staffing.
What experience level is the Front Desk Admin role?
The Front Desk Admin position is aimed at mid-level candidates.
How do I apply for the Front Desk Admin role at Core Personnel Staffing?
Apply directly on Core Personnel Staffing's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct