Dynamics 365 Support & Administrator

Dynamics 365 Support & Administrator (5 Days on site- 6 Month Fixed Contract)

• Location: North Melbourne 
• Work Type: 6 Month Fixed Term Contract - Full Time
• Classification: Information & Communication Technology > Networks & Systems Administration

About the Business: Our client is a well-established, highly regarded Australian manufacturing and packaging business known for its commitment to quality, innovation, and exceptional customer service. As they continue to invest heavily in operational efficiency and technology transformation, they are expanding their internal capabilities. This is an exciting opportunity for an experienced Dynamics 365 Support & Administrator to join a collaborative team and play a critical, hands-on role in optimizing their enterprise environment.


The Opportunity: Reporting directly to the Group IT Manager, you will take ownership of the day-to-day support, administration, and continuous improvement of the Microsoft Dynamics 365 Finance & Operations (F&O) platform.


This is a highly visible role where you will partner closely with key business units - including Finance, Supply Chain, Manufacturing, Warehousing, Procurement, and Operations - to ensure system stability, drive user adoption, and deliver functional enhancements.


Key Responsibilities

• D365 F&O Support: Provide high-quality Level 1–2 technical and functional support across the D365 environment.
  
  
  
• Troubleshooting & Resolution: Diagnose and resolve ERP issues across production control, inventory, manufacturing, warehousing, and finance modules.
  
  
  
• System Administration: Manage user access, security roles, custom workflows, permissions, and overall data integrity.
  
  
  
• Continuous Improvement: Identify process bottlenecks and collaborate with business units to streamline workflows, reporting, and configuration.
  
  
  
• Stakeholder & Vendor Liaison: Act as the primary internal contact for ERP support, translating operational business needs into practical D365 solutions while coordinating with external vendors when required.
  
  
  
• Reporting & Documentation: Support business reporting using D365, Power BI, and Excel, and maintain up-to-date SOPs and training guides.
  
  
  

Skills & Experience Required

• Proven D365 Admin Experience: Demonstrated success in supporting and administering Microsoft Dynamics 365 F&O.
  
  
  
• Module Expertise: Hands-on experience across core modules, specifically Finance, Procurement, Inventory, Supply Chain, Production Control, and Warehouse Management.
  
  
  
• Industry Background: Experience working within manufacturing, packaging, FMCG, or supply chain-driven environments is highly regarded.
  
  
  
• Technical Toolkit: Strong understanding of user security, ERP ticket management, and data governance. Exposure to Power BI, Power Platform, or broader Microsoft ecosystem tools is a distinct advantage.
  
  
  
• Communication: Exceptional communication skills with the ability to build trust and credibility with both technical teams and non-technical business stakeholders.
  
  
  

The Ideal Profile: You are a solutions-focused, commercially minded professional who stays calm under pressure. You enjoy a "hands-on" environment, possess a strong attention to detail, and are genuinely driven by continuous improvement.


Why Apply?

• Make an Impact: Play a pivotal role in a growing business and see the direct results of your work across the organization.
  
  
  
• Tech Transformation: Gain exposure to enterprise-wide technology initiatives and upcoming transformation projects.
  
  
  
• Great Culture: Work alongside a highly collaborative, supportive, and forward-thinking leadership team.
  
  

Please Contact gmohan@morganconsulting.com.au