Service Coordinator | Temp to Perm!

About the company:
Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.

This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.


About the role:
An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.

This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.

Key Responsibilities

• Manage end-to-end coordination of facilities maintenance work orders
• Allocate jobs to trades and service delivery partners
• Ensure all service requests meet client expectations and KPIs
• Handle incoming calls and emails in a timely and professional manner
• Build and maintain strong relationships with contractors and internal technicians
• Coordinate urgent and priority maintenance requests
• Maintain accurate records within internal systems
• Deliver exceptional customer service at all times
• Adhere to safety procedures and escalation protocols

To be successful in this role, you should possess:

• Proven ability to work in a fast-paced, high-volume environment
• Strong communication skills (verbal and written)
• Excellent customer service focus
• Strong problem-solving ability and attention to detail
• Confident and professional phone manner
• Ability to build and maintain stakeholder relationships
• Effective time management and organisational skills
• Proficiency in Microsoft Office (Outlook, Excel, etc.)
• Understanding of KPIs and service delivery expectations
• Experience with contact centre platforms or job management systems (desirable)

What's in it for you:

• Stunning offices in the Shire beaches, onsite parking and close to transport 
• Proactive, fun, and professional work environment
• Up to $80K+SUPER is on offer 
• Competitive salary package with regular reviews
• Long-term career development and progression opportunities
• Ongoing training, mentoring, and professional development
• Employee benefits including wellbeing initiatives and leave entitlements
• Flexible and family-friendly workplace policies

For any questions relating to this role or other opportunities with D&B and our clients please contact Renee Hamilton on 02 9376 8200 or rhamilton@designandbuild.com.au, or click apply. Your application will be treated as strictly confidential.