Senior Funeral Consultant

Mayday is partnering with a respected organisation within the funeral services sector to recruit a Senior Funeral Consultant based in Geelong. This role is ideal for someone who is compassionate, highly organised, and service-driven, with the ability to support families through sensitive and meaningful moments while coordinating and delivering professional funeral services.

The Role

As a Senior Funeral Consultant, you will work closely with families and the local team to arrange and conduct dignified funeral services. You will play a key role in ensuring services run smoothly while providing empathetic, professional support to families during their time of need.

Key responsibilities include:

• Meeting with families to arrange and coordinate funeral services in line with their wishes
• Conducting and overseeing funeral services with professionalism and respect
• Providing exceptional customer service to families, clients, and internal stakeholders
• Supporting day-to-day operations at the Geelong location
• Ensuring compliance with internal policies, procedures, and quality standards
• Assisting with preparation, coordination, and service delivery as required
• Contributing to a collaborative and respectful team environment
• Supporting health, safety, and wellbeing standards in the workplace
• Must be open to participating in a 1 in 6 weekend on-call roster

About You

Essential:

• Experience in a service-focused environment or ability to quickly learn
• Current unrestricted driver’s licence
• Comfortable working in circumstances involving death, grief, and deceased persons
• Strong communication skills with a calm, empathetic approach
• High attention to detail and ability to follow instructions
• Sensitivity and respect for diverse values, beliefs, and cultural practices
• Physically and psychologically fit to manage manual handling, stress, and inherent role requirements
• Willingness to participate in a 1 in 6 weekend on-call roster

Desirable:

• Exposure to or understanding of the funeral services industry, or willingness to learn
• Background in hospitality, retail, community services, or other people-focused industries

Why Apply?

• Meaningful work supporting local communities in Geelong
• Stable, long-term opportunity within an essential services industry
• Supportive team culture with structured training provided
• Opportunity to develop a unique and rewarding career path

If you are someone who values compassion, professionalism, and service excellence, we’d love to hear from you.