NSW State Government - Client Service Officer

Mayday Recruitment ·www.maydayrecruitment.com

Location Parramatta, New South Wales, Australia
Salary AUD 30 - 41 / hour
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service Searching
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Client Service Officer - NSW State Government

We are seeking a compassionate and customer-focused Client Service Officer for one of the leading NSW State Government teams based in Parramatta.

This opportunity is ideal for candidates with strong customer service skills, experience supporting vulnerable individuals, a background in financial administration and/or community services.


Role Details

  • Start: ASAP
  • Contract: Initial 1-month contract with strong potential for extension
  • Pay Rate: $40 per hour + super
  • Location: Parramatta NSW
  • Hours: 35 hours per week
  • Work Arrangement: Full time in office role


About the Role

You will support customers experiencing complex personal and financial circumstances by assisting with onboarding, financial administration, budgeting, customer enquiries, and ongoing support services while delivering empathetic and professional customer care.


The customer base includes vulnerable individuals such as:

  • NDIS participants
  • Customers in aged care
  • Young people previously in care
  • Adults living with disability
  • Customers with significant assets or property
 

Key Responsibilities

  • Support customer financial management and action planning
  • Build rapport and understand individual customer needs
  • Conduct onboarding and triage customer complexity
  • Respond to enquiries and resolve issues professionally
  • Maintain accurate records and liaise with internal teams
  • Escalate complex matters where required


Essential Requirements

  • Experience supporting vulnerable individuals
  • Finance background - had experience in managing finances before
  • Strong customer service and communication skills
  • Ability to manage sensitive matters with empathy and professionalism
  • Comfortable working within policies and compliance frameworks


If you feel this is the role for you then please apply with your up to date resume.

Frequently asked questions

Who is hiring for the NSW State Government - Client Service Officer role?
Mayday Recruitment is hiring for the NSW State Government - Client Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the NSW State Government - Client Service Officer job located?
The NSW State Government - Client Service Officer role with Mayday Recruitment is based in Parramatta, NSW, AU.
What does the NSW State Government - Client Service Officer role pay?
Mayday Recruitment lists the NSW State Government - Client Service Officer role at AUD 30–41 per hour.
Is the NSW State Government - Client Service Officer role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the NSW State Government - Client Service Officer role?
The NSW State Government - Client Service Officer position is aimed at mid-level candidates.
How do I apply for the NSW State Government - Client Service Officer role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct