IT Web Modernization Organizational Change Manager (GA802979)

IT Web Modernization Organizational Change Manager (GA802979)
 

Key Responsibilities
 

• Support organizational change management activities related to Tech’s web modernization and governance initiatives. 

 • Assist in developing and executing change management and stakeholder engagement plans. 

• Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows. 

• Help document and socialize new web governance standards, intake procedures, and support processes. 

• Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation. 

• Support stakeholder outreach and engagement activities across distributed campus units. 

• Coordinate training logistics, readiness activities, and adoption support efforts. 

• Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness. 

• Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies. 

• Assist with meeting coordination, governance-related documentation, and project support activities. 

• Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization. 

Minimum Qualifications

 

Education
 

• Bachelor’s degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience. 

Experience
 

• Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions. 

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Preferred Qualifications
 

• Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations. 

• Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives. 

• Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs. 

• Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation. 

• Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred. 

Work Arrangement
 

• Fully remote 

• Approximately 40 hours per week 

• Estimated 9-month engagement