Customer Service Advisor

We’re seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role.

You don’t need automotive knowledge – what’s important is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.

Candidates from call centres, retail or other customer-facing roles are encouraged to apply. 

What You’ll Do

• Be the friendly first point of contact for customers, handling inbound enquiries and making outbound calls with professionalism and genuine care.
• Build strong internal relationships, ensuring open communication across multiple departments.
• Provide updates to internal stakeholders and escalate customer issues when required.
• Manage service bookings, maintain accurate customer records, and support efficient workshop scheduling.
• Conduct follow-up calls, reconnect with lapsed customers, and assist with recall campaigns to enhance customer satisfaction.
• Stay up to date with products, services, and internal systems to provide accurate and helpful information.
• Deliver on key KPIs

What We’re Looking For

• Excellent communication and customer service skills—both verbal and written.
• 1–2 years’ experience in a high‑volume call centre or fast‑paced retail environment.
• Strong administrative skills with exceptional attention to detail.
• Ability to navigate conflict calmly and professionally.
• A reliable team player with a strong work ethic.
• Comfortable working in a structured and repetitive environment.
• Australian Citizen, PR holder, or Graduate Visa.

What You Can Expect

• Join a supportive, collaborative team built on trust, accountability, and transparency.
• Opportunity to partner with multiple departments and have a real impact on customer satisfaction.
• Access to ongoing training, skill development, and genuine career progression pathways.
• Work for a company committed to employee wellbeing, safety, and sustainability.
• Enjoy free onsite parking and hybrid work options after probation.

Hours: Monday to Friday, rotating roster between 7:00am – 6:30pm
Location: Rydalmere, 2116
Salary: $62,223 + Superannuation


Apply Now Send your resume to Dani at Kennedy Reid by clicking APPLY NOW. For questions, please contact danielle@kennedyreid.com.au