Donations & Database Coordinator

The Opportunity
We’re looking for a highly organised and detail-driven Donations & Database Coordinator to join the team on a 6-month contract (likely to be made permanent).

In this role, you’ll play a critical part in managing donations, maintaining CRM data integrity, and delivering outstanding supporter care. This is a hands-on position suited to someone who thrives in a fast-paced environment and enjoys balancing administrative tasks with stakeholder interaction.

Key Responsibilities

• Process donations end-to-end (sorting, coding, importing, banking and receipting) across multiple payment channels
• Provide high-quality supporter care via phone, email and written correspondence 
• Manage shared inboxes and respond to enquiries efficiently
• Maintain accurate CRM data and ensure strong database hygiene 
• Import and manage data from third-party suppliers
• Support financial processes including reconciliation of donation income 
• Assist with operational administration such as filing, archiving and office coordination
• Identify and implement process improvements and maintain documentation
• Provide system support across CRM, website and communication channels
• Collaborate across teams and assist with onboarding/training where needed

About You
You’re a proactive and detail-oriented professional with a passion for customer service and data accuracy.

Essential Experience

• Customer service or public-facing experience (phone-based highly regarded)
• Experience using CRM systems (MS Dynamics 365 preferred) 
• Strong Microsoft Office skills, particularly Excel, Outlook and Teams 
• Fast and accurate data entry skills 

Key Skills

• Excellent communication skills with a warm, empathetic approach
• Strong attention to detail and high level of accuracy
• Problem-solving mindset with the ability to prioritise tasks
• Strong time management and ability to meet deadlines
• Collaborative team player with strong relationship-building skills 

Desirable

• Experience in the not-for-profit or NGO sector
• Previous administrative or support role experience
• Experience working in fast-paced, high-volume environments 

What’s on Offer

• 6-month full-time contract (office-based role in Sydney CBD) - likely to be made permanent.
• Opportunity to contribute to meaningful, purpose-driven work
• Collaborative and supportive team environment
• Exposure to fundraising operations and CRM systems