Business Analyst

Ethos Beath Chapman - Australia ·www.ethosbc.com

Location Sydney C B D, New South Wales, Australia
Work type Hybrid
Salary AUD 969 / month
Type Full time
Level Mid
Source Shazamme
Technology
Apply direct
  • Business Analyst — Microsoft Dynamics 365
  • 3 month initial Contract
  • Up to $969 per day inclusive of super
  • Sydney CBD + Hybrid
We are seeking an experienced Business Analyst with strong Microsoft Dynamics 365 experience to support the ongoing enhancement of a large-scale case management platform, built on Microsoft Dynamics 365 Customer Service. The platform integrates with Microsoft Teams, SharePoint, and Outlook to streamline end-to-end case management workflows.

Key deliverables: 
  • You will play a critical role in release planning and delivery coordination, supporting sprint planning, sequencing of work, and ensuring readiness for key milestones. The role requires hands-on experience with Azure DevOps for managing user stories, tracking progress, and maintaining backlog integrity.
  • In addition, the Business Analyst will work closely with developers, vendors, and testing teams, providing ongoing clarification of requirements, supporting solution design, facilitating defect resolution, and ensuring traceability from requirements through to testing and delivery outcomes.
  • The ideal candidate will demonstrate the ability to quickly understand complex business processes, collaborate effectively across business and technical teams, and support activities such as UAT planning and execution, data migration readiness, and continuous backlog refinement.
  • This role is essential to ensuring solution quality, delivery efficiency, and successful business adoption.
Key responsibilities include:
  • Leading requirements workshops and stakeholder engagement
  • Translating requirements into user stories, acceptance criteria and functional documentation
  • Managing and prioritising the product backlog
  • Supporting sprint planning, release coordination and delivery readiness
  • Working closely with developers, testers and vendors to ensure clarity of scope
  • Facilitating defect triage and solution validation
  • Supporting User Acceptance Testing and implementation activities
  • Assisting with data migration validation where required
  • Providing clear updates on risks, dependencies and delivery progress
Skills and experience required:
  • Proven experience as a Business Analyst on technology or transformation programs
  • Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / CRM / Case Management)
  • Experience working in Agile or hybrid delivery environments
  • Ability to manage backlogs and support release planning
  • Utilise Azure DevOps to manage user stories, track progress, maintain backlog integrity, and support reporting.
  • Strong stakeholder engagement and communication skills
  • Ability to quickly understand complex business processes
Highly Regarded
  • Experience delivering case management system implementations
  • Exposure to data migration activities
  • Knowledge of Microsoft Power Platform
  • Experience working in government or regulated environments

If this is a match to your skill-set and experience please apply NOW! Please only apply if you come with previous Dynamics 365 CRM project experience, ideally customer service and case management. You will be contacted for a further chat if your profile is deemed a suitable match.

Frequently asked questions

Who is hiring for the Business Analyst role?
Ethos Beath Chapman - Australia is hiring for the Business Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Business Analyst job located?
The Business Analyst role with Ethos Beath Chapman - Australia is based in Sydney C B D, NSW, AU. The role is hybrid-friendly.
Is the Business Analyst role remote?
Yes — the Business Analyst position at Ethos Beath Chapman - Australia is hybrid. Candidates based in AU are preferred.
What does the Business Analyst role pay?
Ethos Beath Chapman - Australia lists the Business Analyst role at up to AUD 969 per month.
Is the Business Analyst role full-time or contract?
This is a full time position at Ethos Beath Chapman - Australia.
What experience level is the Business Analyst role?
The Business Analyst position is aimed at mid-level candidates.
How do I apply for the Business Analyst role at Ethos Beath Chapman - Australia?
Apply directly on Ethos Beath Chapman - Australia's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct