AVP - IT Service Management (ITSM) (Resiliency) (GG14)

A global and one of the world’s largest Insurance Service provider is looking for a strong bilingual leader for the AVP - IT Service Management (ITSM) (Resiliency). This is a Senior IT leader role, responsible for IT stability, incident management, and disaster recovery across the business inJapan, working with business leaders and global teams.

Responsibilities:
- Own ITSM processes (Incident, Problem, Change, Service Requests)
- Lead Major Incident Management (critical outages, system failures)
- Ensure quick service recovery and clear communication to stakeholders
- Manage disaster recovery (DR) and backup/recovery strategies
- Improve system reliability and uptime
- Conduct: DR drills / failover tests
- Incident reviews and root cause analysis
- Build dashboards and reports for performance and risk tracking
- Ensure compliance with regulatory and audit requirements
- Work closely with: Application, Infrastructure, Security, Data teams
- Align IT services with business needs
- Manage vendors and global partners (ensure SLA performance)
- Lead and develop ITSM / resiliency teams
- Drive: Accountability / Continuous improvement / Strong incident response culture

Required Skills:
- 15+ years in IT, with strong leadership experience
- 10+ years in IT Resiliency / Disaster Recovery / ITSM
- Strong experience in: Incident, Problem, Change Management, and Major incident handling
- Experience with: DR planning (RTO / RPO) & Backup & recovery strategies
- Good understanding of: Infrastructure, cloud (AWS/Azure), and security
- Experience managing: Vendors, global teams, cross-functional stakeholders

Why should you apply:
- Opportunity to work with global teams and great Work-Life-Balance
- Work directly with CTO & global leadership
- Lead high-impact transformation programs
- Strong work-life balance & global exposure
- Great team dynamics and learning opportunity 
- Opportunities to work with World’s leading insurance company (fortune 500 company)

Company Details:
A US based world’s leading insurance providers, offering a broad range of life, health, and retirement solutions to individuals, families, and businesses. The company is heavily invested in digital transformation, utilizing advanced technologies like cloud computing, data analytics, AI, and cybersecurity to enhance customer experience and streamline operations. As part of its values, it has a strong focus on creating a diverse environment, and in particular on the appointment of women in high-level position.

Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance