Director, Digital CX Technology

THE TEAM YOU WILL BE JOINING

• A global, customer-focused retail organization with a strong Charlotte presence and continued investment in digital transformation and customer experience.
• A highly visible technology team positioned at the intersection of product, software development, architecture, and business leadership.
• An enterprise environment supporting digital experiences across loyalty, CRM, personalization, mobile/web, retail/store experience, checkout, analytics, and customer engagement.
• A business focused on modernizing how customers interact with the brand across physical locations, digital channels, self-service options, and loyalty-driven engagement.
• A leadership team seeking a business-facing technology leader who can connect strategy, product, architecture, engineering, and measurable business outcomes.

WHAT THEY OFFER YOU

• Opportunity to join a global enterprise during a meaningful phase of digital customer experience growth and transformation.
• High-impact Director-level role with visibility across customer experience, product, architecture, engineering, and senior business stakeholders.
• Ability to help shape scalable digital capabilities across loyalty, mobile/web, personalization, CRM, checkout, retail experience, and customer engagement.
• Exposure to a complex technology environment that includes vendor platforms, internally built applications, APIs, integrations, data, and enterprise digital systems.

LOCATION

• Charlotte, NC strongly preferred.
• Onsite environment with an emphasis on in-person collaboration.

WHAT YOU WILL DO

• Lead customer-facing digital technology initiatives across a global digital portfolio.
• Partner closely with product, architecture, software development, and business stakeholders to translate customer journeys into scalable technology solutions.
• Support digital capabilities across loyalty, CRM, personalization, mobile applications, websites, checkout experiences, retail technology, analytics, integrations, and customer engagement.
• Connect strategy and execution across vendor platforms, internally built applications, APIs, data models, engineering teams, vendors, and business outcomes.
• Serve as a trusted technology partner to leadership by evaluating solution options, identifying risks, removing blockers, and aligning teams around execution.
• Lead and influence direct and/or indirect teams across a global environment, working with stakeholders across multiple regions.
• Manage digital portfolio planning, delivery priorities, budget considerations, vendor relationships, forecasting, and operational execution.
• Support the continued expansion of customer-facing digital experiences tied to loyalty, in-store experience, self-service capabilities, and broader retail technology initiatives.

HOW YOU WILL QUALIFY

• 10+ years of experience leading digital technology, customer experience technology, omnichannel platforms, digital solutions, customer platforms, or digital product/engineering functions.
• Strong background translating customer journeys and business needs into technology solutions across systems, teams, data, integrations, and platforms.
• Experience working across customer-facing digital capabilities such as loyalty, CRM, personalization, mobile apps, web platforms, checkout, payments, store technology, digital engagement, analytics, CMS/DAM, or promotion engines.
• Comfortable operating in a mixed technology environment with vendor platforms, SaaS solutions, internally built applications, APIs, integrations, and enterprise data considerations.
• Experience partnering across product, engineering, architecture, marketing, loyalty, merchandising, operations, payments, retail media, or similar business groups.
• Demonstrated ability to lead through ambiguity, drive results without excessive direction, and adapt as priorities evolve.
• Proven ability to connect digital technology investments to measurable business outcomes, customer experience improvements, operational efficiency, engagement, loyalty, or revenue growth.