Consumer Education Officer - Accessible Telecoms

• National consumer body advocating for better communications and services
• Suits candidates from customer service, consumer advocacy, or digital sector
• Remuneration package in line with experience – Sydney based

  
The Organisation
  
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak national consumer advocacy organisation for communications working to achieve trusted, accessible, inclusive, affordable and available communications and digital services for all Australians.
   
As technology evolves, ACCAN will make sure that consumers are not left behind. ACCAN’s work covers a broad range of issues from consumer protection and communications infrastructure to digital platforms. Over the next three years, ACCAN has an opportunity to consolidate its achievements, cementing its place as a trusted, influential national leader in consumer communications issues, encompassing communications and digital services and evidence-based solutions. 
  
Benefits & Culture
  

• In support of a work/life balance, flexible working arrangements may be negotiated
• Full time permanent Sydney based role
• Remuneration package in line with the industry and your knowledge and experience

  
The Role
  
The Consumer Education Officer serves as the primary point of contact for consumers, managing all communications and supporting research and content development. This role is essential for maintaining ACCAN's connection to the disability and older adult communities, ensuring their voices are heard and their needs are met within Australia's communications landscape.
  
The position combines direct consumer support with strategic research activities that inform both project deliverables and ACCAN's broader policy agenda. The incumbent will develop a comprehensive understanding of consumer accessibility challenges, directly contributing to ACCAN's evidence base for advocacy and policy development.
  
This position offers significant opportunities for professional development in accessibility advocacy, consumer rights, communications policy, and stakeholder engagement. The role provides exposure to ACCAN's broader activities and potential pathways for advancement within the organisation's policy and advocacy functions.
  
Skills Required
  
You’ve developed your career in a quality and complex customer service environment, where the rights of individuals are at the forefront of everything you do. Technology systems and telecommunications devices are second nature to you, and you’re heavily motivated to continue to learn.
  
Additionally, you have:
  

• Communication skills with proven ability to adapt messaging for different audiences
• The ability to translate technical information into accessible, consumer-friendly language
• Experience with website management, social media platforms, and content management systems
• Interpersonal skills with the ability to represent organisational interests professionally

  
Personal experience with disability or caring for older adults would be a nice to have, but not essential, as would be experience with accessibility testing, assistive technology, or accessibility standards.
  
If you have a passion for customer service and you want to ensure that telecommunications are accessible and inclusive for all consumers, please apply by sending your CV with a cover letter addressing the skills required, and your interest in the role. To request an information pack, please email officeadministrator@ngorecruitment.com (no applications please) or call Debbie Jardine at NGO Recruitment on (02) 8243 0570 for a confidential discussion.
  
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
  
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience, we are looking for, please go ahead and apply.