IT System Specialist, Expert (NC799681)

IT System Specialist, Expert (NC799681)

Responsibilities

Technical Leadership & Strategic Guidance

• Provide expert-level leadership in the design, support, and optimization of data platforms, system architectures, and business applications across.

• Guide teams on best practices for system usage, maintenance, performance tuning, and lifecycle management.

• Serve as a primary technical advisor to leadership, product teams, and program owners on system-related impacts and opportunities.

Application & Systems Expertise

• Demonstrate advanced understanding of system architecture and application development principles, enabling effective support of specialized systems used across the Data Office.

• Evaluate system requirements, integration points, and architectural dependencies to ensure stable and secure operations.

• Lead complex troubleshooting efforts, diagnosing systemic issues and implementing sustainable solutions.

Development, Analysis & Implementation

• Perform end?to?end analysis, design, and implementation of system enhancements, data workflows, and platform improvements.

• Conduct data analysis, system performance evaluation, and configuration tuning to support Data Office initiatives.

• Develop and maintain comprehensive technical and user documentation.

• Oversee testing, validation, and deployment of system changes, ensuring alignment with agency standards and governance requirements.

• Support business process modernization and data transformation projects, collaborating with program areas and IT partners.

System Support & Continuous Improvement

• Lead production support efforts for critical systems and applications, including incident resolution and root?cause analysis.

• Implement monitoring, quality assurance practices, and continuous improvements to enhance system reliability and usability.

• Contribute to data governance, security reviews, and compliance requirements for enterprise data systems.

Expected Skills & Competencies

• Demonstrated ability to work independently without supervision while leading complex technical initiatives.

• Proven leadership skills and ability to mentor and guide technical staff.

• Expertise with enterprise-scale data systems, development platforms, and technical architecture.

• Strong analytical, diagnostic, and problem?solving capabilities.

• Advanced knowledge of system development lifecycles, modern architecture patterns, and data integration methodologies.

• Excellent communication skills, with the ability to translate complex technical concepts for diverse audiences.

• Extensive industry experience and/or advanced education in information systems, computer science, data engineering, or a related field.