QLD - Territory Service Manager

Territory Service Manager – QLD & NT
Lead a team. Own a territory. Broad commercial responsibility.

This is a senior service leadership role within a growing technology environment supporting critical infrastructure across healthcare and enterprise settings.
You’ll lead a team of technicians across a large, active territory while taking ownership of service performance, client relationships, and commercial outcomes — with the backing of an experienced leadership team.

The Role

You’ll be responsible for the day-to-day performance of a high-volume service environment, with the opportunity to build on your commercial capability over time.
Key responsibilities:

• Lead and develop a team of technicians delivering service and minor works
• Oversee service delivery across a large portfolio of active sites/contracts
• Take ownership of operational performance, efficiency, and service quality
• Manage client relationships and act as a key escalation point
• Contribute to forecasting, cost control, and overall territory performance
• Identify opportunities within existing accounts to improve service and support growth
• Work closely with internal teams across projects, engineering and customer service

This is a hands-on leadership role where you’ll balance team leadership, operational delivery, and growing commercial exposure.

About You

You’re an experienced Service or Operations Manager who understands how to run a field-based team and is ready to take on broader responsibility.
You will bring:

• Experience leading teams of technicians in field service, infrastructure or technical environments
• Strong operational capability across service delivery and performance management
• Exposure to budgets, forecasting or cost control (full P&L not essential)
• Solid client relationship / account management experience
• A practical understanding of technical or infrastructure environments (telecommunications, security, AV, electrical or similar)
• A proactive, hands-on leadership style with the ability to solve problems and drive outcomes

What’s On Offer

• Company vehicle
• 10% performance bonus (subject to performance)
• Ownership of a defined territory with real influence over outcomes
• Established client base with opportunity to grow relationships
• Supportive leadership team and clear scope to build your commercial capability

Why This Role

This is ideal for someone who:

• Is already leading service teams
• Wants more ownership and visibility
• Is ready to step into a broader role without needing to be the finished product

If you’re looking to move beyond pure operations and take on a role with greater ownership, client engagement and commercial exposure — this is the opportunity to do it.

Contact Natasha on natashan@techforce.com.au or 0483 953 699