Regional Key Account Manager

Introduction / Context
Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a Regional Key Account Manager, APAC Learning Solutions. This opportunity is based in Kuala Lumpur, Malaysia, supporting strategic client relationships across the APAC region.

Position Overview
Own and grow selected APAC key accounts through a combination of learning consulting, commercial judgement and disciplined project leadership.
Strengthen client retention, regional execution excellence and reduce operational dependency on senior leadership.

Key Responsibilities

1. Regional Key Account Management & Growth
• Manage selected APAC key accounts as the primary relationship and growth owner.
• Build trusted relationships with regional and local stakeholders across HR, L&D, business units, procurement and country teams.
• Develop account plans, stakeholder maps, revenue forecasts and growth opportunities for assigned clients.
• Identify renewal, cross-sell, upsell and multi-country expansion opportunities.
• Conduct regular client check-ins and business reviews to reinforce value, quality and future collaboration.
• Protect existing revenue and actively grow account value over time.

2. Learning Consulting & Solution Design
• Conduct discovery conversations to understand business priorities, learner needs, organisational context and stakeholder expectations.
• Translate client challenges into relevant learning solutions across leadership, management, sales, communication, collaboration, transformation and digital skills.
• Work with consultants, facilitators and global content to develop client-relevant proposals and learning journeys.
• Adapt solution recommendations for APAC audiences, including regional, multicultural and multi-country learner groups.
• Prepare high-quality proposals, program outlines, project scopes, timelines and commercial recommendations.

3. Project Management Leadership
• Lead assigned learning projects from opportunity confirmation through delivery and post-program follow-up.
• Coordinate across clients, trainers, internal deployment teams, finance, marketing and external partners where required.
• Track milestones, deadlines, risks, dependencies, participant data, feedback, invoicing and follow-up actions.
• Maintain account and project dashboards to provide visibility on delivery status, revenue, risks and next actions.
• Escalate issues early and propose practical solutions before they impact the client relationship.
• Ensure the organisation is experienced by clients as responsive, structured and reliable.

4. APAC Stakeholder Management
• Manage stakeholders across APAC markets such as Singapore, Malaysia, India, China, Japan, Korea, Indonesia, Thailand and Australia.
• Balance regional priorities with local execution realities.
• Facilitate alignment between regional L&D teams, local business leaders, country HR teams and trainers.
• Handle sensitive client situations with maturity, diplomacy and ownership.
• Represent the APAC business professionally in meetings, account reviews, chamber events and partner conversations when required.

5. Commercial Discipline & Internal Collaboration
• Maintain accurate CRM updates, account notes, pipeline status and revenue forecasts.
• Support pricing, proposal development, contract follow-up and renewal conversations.
• Monitor project profitability, delivery cost and account growth opportunities where relevant.
• Collaborate closely with sales, deployment, finance, marketing and delivery teams.
• Contribute to the growth and professionalisation of the APAC business, especially in Malaysia and regional key accounts.

Key Requirements

Qualifications & Experience
• Minimum 5–8 years of experience in L&D, talent development, learning consulting, training provider account management, professional services or client success.
• Experience managing corporate clients or senior stakeholders across multiple markets or business units.
• Background supporting regional or multi-country programme rollouts within APAC.

Technical / Functional Expertise
• Strong exposure to corporate learning, leadership development, sales training, management development or organisational development.
• Learning needs analysis, solution consulting and programme design across diverse learner audiences.
• Regional project management with responsibility for timelines, risks, governance and delivery quality.
• Proposal development, commercial scoping, pricing support and contract follow-up.
• CRM usage, account documentation, pipeline tracking, dashboards and revenue forecasting.

Soft Skills & Leadership Competencies
• Commercial ownership with the ability to protect, retain and grow strategic accounts.
• Learning consulting mindset with credibility in L&D conversations.
• High level of stakeholder maturity when engaging senior HR, L&D and business leaders.
• Strong written and spoken English with confident client-facing communication.
• Operational discipline, attention to detail and structured follow-through.
• Regional sensitivity and effectiveness across APAC cultures and business practices.
• Entrepreneurial, proactive and comfortable operating in a lean regional environment.