Helpdesk
DeWinter BH ·www.dewintergroup.com
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Title: Endpoint Engineer (Contract)
Job Type: Contract
Contract Length: 6 months (Ongoing)
Pay Range: $60/hr
Start Date: ASAP
Location: Onsite, Palo Alto HQ
About the Opportunity:
Our client, a leader in Enterprise IT & Cloud Services, is looking for a skilled Endpoint Engineer to join their team for a 6-month engagement. This project involves automating the entire lifecycle of hardware and virtual desktops (VDI) to ensure a seamless, secure, and "zero-touch" experience for a global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
Experience deploying and managing enterprise AI tools is a strong differentiator for this role. Candidates with hands-on experience rolling out any of the following will stand out:
Job Type: Contract
Contract Length: 6 months (Ongoing)
Pay Range: $60/hr
Start Date: ASAP
Location: Onsite, Palo Alto HQ
About the Opportunity:
Our client, a leader in Enterprise IT & Cloud Services, is looking for a skilled Endpoint Engineer to join their team for a 6-month engagement. This project involves automating the entire lifecycle of hardware and virtual desktops (VDI) to ensure a seamless, secure, and "zero-touch" experience for a global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Unified Endpoint Management (UEM): Architecting and maintaining the Jamf Pro environment for all macOS and iOS devices, including managing configuration profiles, policies, and regular patch management.
- Windows & Android: Leading the administration of Microsoft Intune (Endpoint Manager), ensuring robust policy application, security baselines, and zero-touch deployment via Windows Autopilot.
- Virtual Desktop Infrastructure (VDI): Administering and optimizing Amazon WorkSpaces (AWS), including managing directories, custom bundles, and troubleshooting connectivity or performance issues.
- Automation: Developing and maintaining sophisticated scripts in PowerShell and Bash to automate manual tasks, integrate system APIs, and build a library of packaged software for silent deployment.
- Security & Compliance: Enforcing endpoint security standards (e.g., FileVault/BitLocker encryption) and serving as the final point of contact for service desk escalations related to complex endpoint issues.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- Minimum 3-5 years of experience in an Endpoint Engineering or MDM-focused role.
- Deep expertise in Jamf Mastery for macOS and iOS management at scale, and Intune Proficiency for managing Windows environments. This isn't a learning role—you need to be a subject matter expert.
- Hands-on experience with VDI Expertise in Amazon WorkSpaces administration and experience deploying and managing a BYOD program for personal mobile phones.
- Ability to write and debug Bash and PowerShell scripts from scratch.
- Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and Single Sign-On (SSO).
- Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
- Strong communication skills to provide clear and concise status updates to the project team.
Experience deploying and managing enterprise AI tools is a strong differentiator for this role. Candidates with hands-on experience rolling out any of the following will stand out:
- Enterprise AI Search & Knowledge Tools (e.g., Glean): Including connector configuration and SSO integration.
- Agentic AI Coding Tools (e.g., Claude Code or GitHub Copilot): Including managing licensing and IDE plugin distribution via MDM.
- AI Productivity & Workflow Automation Tools (e.g., Claude Cowork): Including packaging, silent deployment, and coordination with IT Security.
Frequently asked questions
Who is hiring for the Helpdesk role?
DeWinter BH is hiring for the Helpdesk position, a Shazamme client. Apply directly on the employer's career site.
Where is the Helpdesk job located?
The Helpdesk role with DeWinter BH is based in Palo Alto, CA, US.
What does the Helpdesk role pay?
DeWinter BH lists the Helpdesk role at up to USD 60 per hour.
Is the Helpdesk role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the Helpdesk role?
The Helpdesk position is aimed at mid-level candidates.
How do I apply for the Helpdesk role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.