Claims Consultant
clarity partners ·www.claritypartners.au
Apply directAbout the Role
Join a well-established national insurance brokerage known for its strong presence across Australia and its commitment to delivering reliable, customer-focused insurance solutions. Working within a structured and collaborative environment, the organisation supports both clients and brokers through a wide range of general insurance services.
In this role, you will be responsible for managing a portfolio of general insurance claims from lodgement through to resolution. You’ll work closely with clients, insurers, assessors, and internal stakeholders to ensure claims are handled efficiently, accurately, and with a strong focus on service quality.
Key Responsibilities
- Manage end-to-end general insurance claims (excluding workers compensation)
- Liaise with insurers, clients, assessors, and third parties
- Provide timely updates and support to clients throughout the claims process
- Review and interpret policy wording and claim documentation
- Maintain accurate claim records and system updates
- Manage claim diaries, follow-ups, and key milestones
- Support brokers and internal teams with claim-related queries
- Deliver a high standard of customer service at all times
About You
- Previous experience in insurance claims, broking, or underwriting
- Strong communication and relationship-building skills
- Excellent organisation and time management abilities
- High attention to detail and accuracy
- Ability to manage competing priorities in a fast-paced environment
- A proactive, client-first mindset
Why This Role
- Permanent full-time opportunity in Perth CBD
- 1 day work-from-home flexibility after probation
- Manageable claims portfolio (typically under 150 claims)
- Supportive, structured, and collaborative team environment
- Strong focus on quality service delivery over volume
- Career development pathways within the insurance industry
- Exposure to a broad range of general insurance claims
If you’re looking to grow your career within a professional and supportive insurance environment, this is a great opportunity to step into a stable and rewarding role.