Customer Service & Contact Centre Representative
Goal IS JobAdder ·www.goalis.com.au
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Goal Indigenous Services are looking for a proactive & professional Customer Service & Contact Centre Representative with contact centre experience to join our Darwin team.
If you're a problem solver who thrives in a fast-paced environment & enjoys delivering exceptional service, we want to hear from you!
What you'll do
If you're a problem solver who thrives in a fast-paced environment & enjoys delivering exceptional service, we want to hear from you!
What you'll do
- Answer & direct incoming calls with professionalism & efficiency
- Provide solutions to customer complaints & queries
- Advise customers on compliance issues (OHS, SW regulations)
- Manage & respond to emails in shared mailboxes
- Book & schedule services
- Handle dispute resolution calmly & effectively
- Update service records (POs, access requirements, etc.)
- Essential: Proficiency in Microsoft Office 365 (Word, Excel, Outlook), & previous call centre/contact centre experience
- Preferred: CRM experience (Salesforce highly regarded)
- Strong multitasking & organisational skills
- High attention to detail & commitment to accuracy
- Excellent communication & problem-solving skills
- Reliable with a strong work ethic - you understand the importance of being present & prepared
- Committed to safety & compliance
- Self-motivated with the ability to work independently & as part of a team
- Work-life balance - Monday to Friday
- Expand your career pathways
- Be part of a respected national company with a strong safety culture
Apply NOW via the link below or email your resume to cclyne@goalis.com.au
Frequently asked questions
Who is hiring for the Customer Service & Contact Centre Representative role?
Goal IS JobAdder is hiring for the Customer Service & Contact Centre Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service & Contact Centre Representative job located?
The Customer Service & Contact Centre Representative role with Goal IS JobAdder is based in Other, NT, AU.
Is the Customer Service & Contact Centre Representative role full-time or contract?
This is a full time position at Goal IS JobAdder.
What experience level is the Customer Service & Contact Centre Representative role?
The Customer Service & Contact Centre Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service & Contact Centre Representative role at Goal IS JobAdder?
Apply directly on Goal IS JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.