Client Care Administrator
Smaart Recruitment ·www.smaart.com.au
Apply direct
SMAART Recruitment is excited to be partnering with a well-established financial services organisation that genuinely values flexibility, work-life balance and culture. With over 20 years in the industry, they’ve built an incredible reputation across Australia for their exceptional customer service and supportive, family-like team environment.
What’s in it for you
As the Client Care Administrator, you’ll play a crucial role within the business, supporting clients once their home loans have settled.
Working within a supportive team environment, you’ll be responsible for managing client requests, processing redraw requests, responding to enquiries and ensuring all administrative tasks are completed accurately and efficiently.
The role is predominantly email and task-management based, requiring strong attention to detail, confidence using systems and the ability to manage multiple priorities throughout the day.
You’ll also assist with general administrative support, inbox management and maintaining a high level of client care across all interactions.
Key Requirements
To be considered, please submit your resume by clicking the APPLY button.
For any specific questions, please contact Lauren at SMAART Recruitment at laurenc@smaart.com.au
What’s in it for you
- Fully remote position
- Flexible working hours to support work-life balance
- $70,000 + Super, with flexibility depending on experience
- Supportive and down-to-earth team culture
- Annual team incentive trips – last year the team headed to Bali!
- Long-term career growth opportunities within financial services
- Full training and ongoing support provided
As the Client Care Administrator, you’ll play a crucial role within the business, supporting clients once their home loans have settled.
Working within a supportive team environment, you’ll be responsible for managing client requests, processing redraw requests, responding to enquiries and ensuring all administrative tasks are completed accurately and efficiently.
The role is predominantly email and task-management based, requiring strong attention to detail, confidence using systems and the ability to manage multiple priorities throughout the day.
You’ll also assist with general administrative support, inbox management and maintaining a high level of client care across all interactions.
Key Requirements
- A ‘no job is too big or small’ work ethic
- Customer service and administration experience is advantageous
- Previous experience in the finance industry is looked upon favourably
- Computer skills, proficiency in Microsoft Office, Gmail and Outlook
- Strong written and verbal communication skills
- High attention to detail and strong organisational skills
- CRM experience preferred, particularly Hubspot
- A sense of humour and good attitude is a must!
To be considered, please submit your resume by clicking the APPLY button.
For any specific questions, please contact Lauren at SMAART Recruitment at laurenc@smaart.com.au
Frequently asked questions
Who is hiring for the Client Care Administrator role?
Smaart Recruitment is hiring for the Client Care Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Care Administrator job located?
The Client Care Administrator role with Smaart Recruitment is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the Client Care Administrator role remote?
Yes — the Client Care Administrator position at Smaart Recruitment is remote. Candidates based in AU are preferred.
What does the Client Care Administrator role pay?
Smaart Recruitment lists the Client Care Administrator role at up to AUD 70,000 per year.
Is the Client Care Administrator role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Client Care Administrator role?
The Client Care Administrator position is aimed at mid-level candidates.
How do I apply for the Client Care Administrator role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.