Senior Project Manager (Software)

A TechTravel firm is hiring for a Senior Project Manager. The project is leading and managing the implementation of several services for accommodation facilities, both in Japan and overseas. The focus is on introducing IT solutions that enable digital transformation in hotels, resorts, and other lodging businesses.
As a Senior Project Manager in the Customer Engagement (CE) Division, you will oversee projects involving system integration and the rollout of new functionalities. This includes coordinating with internal teams (onboarding, technical support, customer success, BI) and external stakeholders (hotels, partners), ensuring projects are delivered on time, within scope, and meet quality standards.

Responsibilities:
- Planning, managing, and promoting projects for customers 
- Coordinating with stakeholders, creating meeting minutes, and managing progress and issues
- Early risk detection and countermeasure implementation
- Conducting regular customer meetings
- Promoting and launching important company-wide projects
- Promoting process improvements and technology implementation
- Reporting to management and managing KPIs

Required Skills:
- Minimal 5 years experience in solid experience with experience handling project management in an IT/ System integration/ consulting firm 
- Comfortable in taking initiative and getting things done
- Experience or interest in international cooperation and coordination

Why should you apply:
- Strategic leadership: Lead IT strategy, information security, and internal DX across the group
- International environment: Opportunity to participate in global projects
- Influence and autonomy: Work directly with CEO and global division heads to drive IT and operational transformation
- Experience in a high-growth company: Join a publicly listed SaaS company involved in digital transformation and AI projects
- High visibility and career opportunities: Lead a small team with autonomy, gain experience from strategy planning to execution


Company Details: 
Founded in 2015 in Tokyo, this company is a cloud-based SaaS provider serving the travel and hospitality industry. Headquartered in central Tokyo, the organization employs approximately 190 professionals, with a highly multinational and diverse workforce, particularly across engineering and product teams.
The company has been publicly listed since 2022 and continues to scale as a growth-stage technology business. Its platforms are deployed across 9,900+ hotel properties globally, supporting mission-critical systems such as online reservation engines, AI-driven customer engagement tools, CRM platforms, and integrated payment solutions.
Built on modern cloud-native architecture, the systems are designed for high availability, scalability, and security, processing large volumes of real-time transactions across multiple regions. Engineering teams work on distributed systems, automation, and data-driven products to support global operations.
With an expanding presence across Asia and international markets, the company is recognized as a fast-growing TravelTech SaaS provider, focused on delivering reliable, enterprise-grade platforms for a global customer base.

Working Hours: 9:00 - 18:00 (Mon-Fri) (Flex time, no core hours, 8 hours a day)
Working Style: e.g  Hybrid (3 days remote work, 2 days in office)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Interview Process：3 rounds of interview