Customer Service Representative
Veritas ·www.veritasrecruitment.com.au
Apply direct
Customer Service Representative
Join a fast-growing, design-led eCommerce brand and build your career in a role where no two days are the same. If you’re energetic, people-focused, and ready to make an impact, this is your opportunity to step into a dynamic customer service role with real growth potential.
About the Role
As a Customer Service Representative, you’ll be the key point of contact for both direct customers and trade clients. You’ll manage enquiries across phone, email, and live chat, ensuring every interaction is handled with care, efficiency, and professionalism.
You’ll also work closely with internal teams and support ongoing customer relationships, playing an important role in delivering a seamless customer experience.
Key Responsibilities
If you’re looking for a role where you can grow, contribute, and be part of a high-energy team, Apply now or contact Kellie May on 03 9535 2111 for a confidential discussion.
Join a fast-growing, design-led eCommerce brand and build your career in a role where no two days are the same. If you’re energetic, people-focused, and ready to make an impact, this is your opportunity to step into a dynamic customer service role with real growth potential.
About the Role
As a Customer Service Representative, you’ll be the key point of contact for both direct customers and trade clients. You’ll manage enquiries across phone, email, and live chat, ensuring every interaction is handled with care, efficiency, and professionalism.
You’ll also work closely with internal teams and support ongoing customer relationships, playing an important role in delivering a seamless customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat
- Manage customer orders, deliveries, returns, and product enquiries end-to-end
- Support trade customers with orders and account enquiries
- Work collaboratively with internal teams to resolve issues quickly
- Maintain accurate customer records and case management
- Identify recurring issues and contribute to process improvements
- Provide occasional showroom support, including customer collections and enquiries
- 1–3 years’ experience in a customer service role
- Strong communication skills (written and verbal)
- A customer-first mindset with a proactive attitude
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- A team player who can also work independently
- Experience in eCommerce, furniture, or homewares (desirable, not essential)
- Opportunity to join a growing and evolving business
- Supportive, collaborative team environment
- Ongoing training and development
- Career progression opportunities
- Varied role with exposure to both eCommerce and trade customers
If you’re looking for a role where you can grow, contribute, and be part of a high-energy team, Apply now or contact Kellie May on 03 9535 2111 for a confidential discussion.
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Veritas is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Veritas is based in Cheltenham, VIC, AU.
What does the Customer Service Representative role pay?
Veritas lists the Customer Service Representative role at AUD 70,000–80,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Veritas.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Veritas?
Apply directly on Veritas's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.