Client Services Technician
DeWinter BH ·www.dewintergroup.com
Apply direct
Title: Client Services Technician
Job Type: Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure: Onsite in Foster City, CA (4 days in office)
About the Opportunity:
Our client, a leader in autonomous vehicle industry, is looking for a skilled Client Services Technician to join their team for a 6+ month engagement. This project involves providing essential IT support to all end users within the organization, acting as a critical first point of contact for technical requests and ensuring a smooth, timely resolution of issues. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
Job Type: Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure: Onsite in Foster City, CA (4 days in office)
About the Opportunity:
Our client, a leader in autonomous vehicle industry, is looking for a skilled Client Services Technician to join their team for a 6+ month engagement. This project involves providing essential IT support to all end users within the organization, acting as a critical first point of contact for technical requests and ensuring a smooth, timely resolution of issues. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Providing onsite IT support five days a week as a member of the local support team.
- Managing Tier 1 support requests received via emails, Slack, and ticketing systems like Jira/ServiceNow Service Desk.
- Prioritizing, assigning, and ensuring timely addressing of all incoming support requests.
- Managing, working, and tracking tickets within the ticketing systems and managing escalations to other IT staff as needed.
- Identifying and reporting support trends to leadership.
- Creating, managing, and troubleshooting user accounts and access permissions via Active Directory.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- 1-3 years of experience in a similar IT Support role.
- Analytical and problem-solving skills to troubleshoot and diagnose issues effectively.
- Demonstrated written communication skills to create useful support logs and provide clear updates.
- Time management skills to provide updates and fixes within a promised time frame, and multitasking skills to assist multiple employees simultaneously.
- Observational skills to recognize warning signs that indicate potential problems.
- Strong customer service skills to interact professionally and positively with employees and coworkers.
- High-level knowledge of commonly used software, hardware, and applications.
- Experience with Active Directory, Google Workspace products, or similar platforms.
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
- Windows, Ubuntu, and macOS troubleshooting experience preferred.
- Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred.
Frequently asked questions
Who is hiring for the Client Services Technician role?
DeWinter BH is hiring for the Client Services Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Services Technician job located?
The Client Services Technician role with DeWinter BH is based in Foster City, CA, US.
What does the Client Services Technician role pay?
DeWinter BH lists the Client Services Technician role at up to USD 42 per hour.
Is the Client Services Technician role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the Client Services Technician role?
The Client Services Technician position is aimed at mid-level candidates.
How do I apply for the Client Services Technician role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.