Customer Care Coordinator

Mayday Recruitment ·www.maydayrecruitment.com

Location Holland park, Queensland, Australia
Salary AUD 60,000 - 65,000 / year
Type Full time
Level Mid
Source Shazamme
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MAYDAY Recruitment is proud to be partnering with one of Australia’s largest funeral service providers to recruit a compassionate and professional Customer Care Specialist to join their growing contact centre team based in Holland Park.

This is a unique opportunity to work in a meaningful service-driven role where empathy, care, and professionalism are at the heart of every interaction. As the first point of contact for families during difficult times, you will provide reassurance, guidance, and support while coordinating important next steps with sensitivity and attention to detail.

Working within a collaborative and supportive environment, you will play a pivotal role in ensuring families feel cared for from the very first call.

What you’ll be doing:

  • Managing inbound first calls with empathy and professionalism
  • Supporting families through sensitive conversations with care and patience
  • Coordinating services and liaising with internal teams to ensure smooth processes
  • Accurately recording information and maintaining detailed records
  • Guiding families through next steps and providing reassurance throughout the process
  • Contributing to a positive and supportive team culture focused on continuous improvement

What we’re looking for:

  • A compassionate and mature-minded approach
  • Strong communication and active listening skills
  • Ability to remain calm and professional in emotionally sensitive situations
  • Excellent attention to detail and organisational skills
  • Experience in customer service, contact centres, healthcare, community services, or other people-focused industries highly regarded
  • A team-focused attitude with a willingness to learn and grow

What’s on offer:

  • Full-time permanent opportunity
  • Monday to Friday roster | 9am – 5pm
  • Work with a respected and established organisation
  • Comprehensive training and ongoing support provided
  • Meaningful role where you can genuinely make a difference to families during difficult times

If you are someone who thrives in a caring, fast-paced environment and wants to be part of a supportive team delivering exceptional service, we would love to hear from you.

Frequently asked questions

Who is hiring for the Customer Care Coordinator role?
Mayday Recruitment is hiring for the Customer Care Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Care Coordinator job located?
The Customer Care Coordinator role with Mayday Recruitment is based in Holland park, QLD, AU.
What does the Customer Care Coordinator role pay?
Mayday Recruitment lists the Customer Care Coordinator role at AUD 60,000–65,000 per year.
Is the Customer Care Coordinator role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Customer Care Coordinator role?
The Customer Care Coordinator position is aimed at mid-level candidates.
How do I apply for the Customer Care Coordinator role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct