Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:  Customer Service Technician

Location: Quincy, IL or Campbellsville, KY (site-based)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies — from compressors to precision handling of liquids, gases, and power — to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used across diverse global end markets. Join us and own your future.

Job Overview

The Customer Service Technician plays a critical role in delivering high-quality support to our customers by managing incoming inquiries, processing orders, and supporting customer accounts. This role partners closely with internal teams to ensure timely, accurate, and professional service while maintaining strong customer relationships in a fast-paced manufacturing environment.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process customer orders, quotations, pricing, and availability requests
• Provide ongoing support for assigned customer accounts
• Enter and manage orders accurately within enterprise systems
• Analyze customer requirements and coordinate internally to resolve issues
• Maintain accurate documentation and records related to customer interactions
• Support continuous improvement of customer service processes
• Collaborate with internal teams to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• 1+ years previous experience in a customer service or customer support role

• Customer focus and service orientation
• Attention to detail and accuracy
• Problem-solving and analytical skills
• Time management and organizational skills
• Team collaboration
• Strong computer skills and comfort working in system-driven environments
• Ability to manage multiple customer requests simultaneously
• Strong written and verbal communication skills

Preferences

• Experience using SAP
• Experience using Salesforce
• Background in manufacturing or industrial environments
• Experience supporting business-to-business customers

Travel & Work Arrangements / Requirements

• Fully site-based role in Quincy, IL or Campbellsville, KY
• Monday–Friday, first shift (8:00 AM – 4:30 PM)

Pay Range

The pay range for this role is $45,000 – $55,000 per year. The pay range considers a wide range of factors including a candidate’s skills, experience, training, and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package includes medical, prescription, dental, and vision coverage; wellness programs; life insurance; a robust 401(k) plan; paid time off; and an employee stock program, among other offerings.
 

Ingersoll Rand Inc. (NYSE: IR) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.