Customer Service Representative
People2People AU SF ·www.people2people.com.au
Apply directAbout the Company
Our client supports a diverse portfolio of customers across warehousing, distribution, and supply chain solutions. Known for their operational reliability and customer-first approach, they offer a collaborative environment with a focus on service excellence and continuous improvement.
This is a great opportunity for an experienced Customer Service Representative to join a high-performing logistics team in Western Sydney. You’ll act as the key point of contact for customers, managing enquiries related to orders, deliveries, and supply chain operations.
Key Responsibilities
- Manage inbound calls and email enquiries relating to orders, dispatch, and deliveries
- Liaise with warehouse and transport teams to track and resolve issues
- Provide accurate updates on stock, shipment status, and service timelines
- Resolve customer complaints and ensure timely follow-up
- Maintain and update CRM and internal systems
- Meet service level agreements (SLAs) and performance targets
About You
- Previous experience in customer service within logistics, transport, or 3PL (highly regarded)
- Strong communication skills with the ability to manage high enquiry volumes
- Experience using CRM or warehouse management systems
- Solutions-focused with strong problem-solving ability
- Able to multitask and prioritise in a fast-paced environment
If you are interested in applying for this role please APPLY NOW, alternatively please reach out to my candidate manager Marissa Varudo on 02 8270 9735 or marissa.varudo@people2people.com.au if you'd like to find out more.
APPLY NOW
Frequently asked questions
Who is hiring for the Customer Service Representative role?
People2People AU SF is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with People2People AU SF is based in Erskine Park, NSW, AU.
What does the Customer Service Representative role pay?
People2People AU SF lists the Customer Service Representative role at up to AUD 75,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.