【グローバルITサービス企業】クラウドオペレーションエンジニア（マルチクラウド／CCoE）

A Global IT Service firm is seeking a Cloud Operations Engineer to join the Cloud Platform Department.
As part of the Cloud Center of Excellence (CCoE), you will support the expansion of public cloud adoption by handling day-to-day cloud operations across a multi-cloud environment, enabling the organization to maximize efficiency and governance in cloud usage.

Responsibilities:
- Perform day-to-day cloud operations across a multi-cloud environment (AWS, Azure, GCP, OCI), ensuring stability, availability, and compliance of cloud services.
- Review, process, and manage public cloud account, project, and subscription creation requests in accordance with established governance policies.
- Drive approval workflows and track progress through Jira ticketing systems, ensuring timely completion of cloud-related requests.
- Validate request details against security, compliance, and operational standards, and communicate with requesters to clarify or complete required information.
- Execute cloud configuration and build operations for IAM, networking, storage, and other cloud resources following approved change management procedures and runbooks.
- Perform pre- and post-execution checks for cloud operations, document results, and update status and outcomes in Jira tickets.
- Provide first-line support for cloud-related inquiries, guiding users using existing FAQs and documentation, and escalating unresolved issues as needed.
- Maintain and improve cloud operational documentation, including runbooks and FAQs in Confluence, while continuously updating knowledge based on operational experience.

Required skills:
- 5+ years of hands-on experience operating and configuring public cloud environments (2 or more of AWS, Azure, GCP, or OCI)
- Experience with basic IAM and networking configuration (VPC, subnets, security groups, etc.)
- Experience working with Jira or equivalent ticket management tools
- Ability to execute tasks accurately based on runbooks and manuals
- Ability to read and write English documentation and communicate via Slack/email

Why should you apply:
- This is a long-term opportunity with a chance to become a permanent employee 
- You will be working with international team members 
- Free breakfast, lunch and dinner at the cafeteria 


Company Details: 
A global company with a strong presence in multiple business areas. It has achieved sustained growth both domestically and internationally, including in the U.S. and Europe. The company boasts a diverse and international environment and is committed to equal opportunity, offering a wealth of career opportunities. Due to the diverse nature of our business, we handle a wide range of technologies! You can also choose the environment you are most comfortable with, such as Windows/Mac! Meals in the company cafeteria are also free. Our chefs are always coming up with new menu items, so you can enjoy your meal without getting bored!

Working hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social insurance, DC Pension Plan, Transportation Fee, Skillhouse University, Test payback system, and more