Sr. Business Systems Analyst, IT Platforms & Operations

Title: Sr. Business Systems Analyst, IT Platforms & Operations
Job Type: Contract-to-Hire (C2H)
Pay Range: $50-70/hr
Target Start Date: ASAP
Location: Remote

About the Opportunity:

Our client, a leader in SaaS Technology, is looking for a skilled Sr. Business Systems Analyst, IT Platforms & Operations to join their team for a Contract-to-Hire engagement. This project involves acting as a strategic liaison between IT Engineering, IT Operations, and Security & Compliance to shape how internal platforms, systems, and processes scale across the organization. This role goes beyond traditional analysis, requiring a balance of business process expertise and technical fluency. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Collaborate with IT Engineering, IT Operations, and Security & Compliance teams to understand and refine business processes, translating needs into clear, actionable requirements.
• Lead requirements gathering sessions and ensure business needs are well-defined, documented, and prioritized.
• Partner with IT Engineering teams to define and document requirements for internal platforms, infrastructure improvements, and automation initiatives.
• Work closely with engineering teams on identity and access management (IAM) systems, including Okta and enterprise application integrations.
• Support initiatives related to observability, monitoring, and alerting systems, ensuring operational and business requirements are captured.
• Translate business needs into requirements for API integrations, system interoperability, and internal tooling.
• Bridge IT Operations and IT Engineering by identifying opportunities to automate manual processes and scale operational workflows through engineering solutions.
• Proactively identify process gaps and recommend improvements to drive efficiency, scalability, and innovation.
• Maintain a comprehensive view of business systems, ensuring alignment between business goals and IT solutions, and supporting compliance and audit initiatives.
• Develop and maintain detailed documentation, including process flows, system diagrams, and requirements artifacts.

Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 5+ years of experience as a Business Systems Analyst in an IT, SaaS, or Security & Compliance environment.
• Strong expertise in business process analysis, requirements gathering, and system documentation.
• Experience working with engineering-driven teams (platform, infrastructure, or DevOps). This isn't a learning role—you need to be a subject matter expert.
• Ability to translate complex technical concepts into clear, actionable requirements for non-technical stakeholders, and participate in technical discussions with engineers while maintaining a business-focused perspective.
• Familiarity with APIs, system integrations, and data flows across enterprise systems.
• Experience driving cross-functional initiatives and delivering scalable business solutions.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication and stakeholder management skills.
• Bonus points for experience with:
  • Cloud platforms such as AWS, Azure, or GCP.
  • Observability and monitoring tools (e.g., Elasticsearch or similar platforms).
  • Automation frameworks, scripting workflows, or infrastructure-as-code concepts.
  • Identity and access management (IAM) and SSO solutions (Okta preferred).
  • Agile methodologies and modern product delivery practices.

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