CHIEF OPERATING OFFICER – HOME CARE & COMMUNITY CARE
SHK ·www.shk.com.au
Apply direct- Lead one of the sector’s most trusted and award-winning home care providers
- Executive accountability across a large, distributed home care business
- Shape operating performance, consistency and growth at scale
About the organisation
Uniting AgeWell is a leading provider of aged care services across Victoria and Tasmania, supporting older Australians to live well with independence, choice and dignity. With a strong values foundation and clear strategic direction, the organisation delivers integrated services spanning home care, community support, retirement living and residential aged care. Recognised for its commitment to person-centred care, Uniting AgeWell has built a trusted presence within the communities it serves, underpinned by a culture grounded in kindness, respect, integrity, innovation and inclusion. As the sector continues to evolve, the organisation is focused on strengthening operational alignment, service integration and sustainable growth.
About the role
Reporting to the Chief Executive Officer, the Chief Operating Officer – Home and Community Care is accountable for the overall performance and alignment of a large, geographically distributed service portfolio. This critical enterprise leadership role oversees end-to-end performance across Home and Community Care, providing leadership to senior directors across a dispersed footprint while ensuring high standards of service quality, regulatory compliance and workforce performance. The role also carries responsibility for financial outcomes, including driving sustainable growth and maintaining margin discipline. During a period of ongoing sector reform, the Chief Operating Officer focuses on translating strategy into consistent operational delivery, evolving service models in response to policy and funding changes, embedding strong performance discipline and data-informed decision-making, and strengthening consistency and integration across services. Additionally, the role is responsible for identifying and capitalising on growth opportunities aligned with sector reform, shifting demand and emerging models of care. Beyond internal leadership, the position represents Uniting AgeWell externally, contributing to sector engagement and fostering stakeholder confidence.
About you
You are an accomplished executive with a proven track record of delivering strong performance in complex, service-led and regulated environments. You bring demonstrated capability in translating strategy into consistent operational outcomes, coupled with sound commercial judgement that balances quality, access and long-term sustainability. Your experience includes leading large, geographically dispersed teams and operating effectively at an enterprise level, with particular expertise in-home and community care. A pragmatic, credible and trusted leader, you build confidence through clarity, effective decision-making and engagement at both executive and Board level. Above all, you are motivated by the opportunity to contribute to a purpose-led organisation dedicated to improving outcomes for older Australians.
How to apply
Click ‘Apply’ to submit your CV along with a covering letter. For further information you may contact Catherine Reidy at SHK on 0435 285 344 or via email on catherine.reidy@shk.com.au, quoting reference 3584679. Direct and third-party applications will be forwarded to SHK.