ICT HELPDESK SUPPORT OFFICER - LEVEL 1

Paxus is currently partnering with a large Queensland Government organisation to recruit an ICT Helpdesk Support Officer Level 1 for a long term contract opportunity based in Brisbane CBD.

This role sits within a busy ICT Service Centre environment and will see you providing first level application support to a large user base, resolving incidents, managing service requests and delivering exceptional customer service.

RESPONSIBILITIES

• Provide Level 1 application support and incident resolution
• Log, triage and manage support requests through to resolution or escalation
• Troubleshoot application, software and basic ICT issues
• Maintain accurate records and update support documentation
• Communicate effectively with users and stakeholders regarding issue status and outcomes
• Contribute to knowledge base articles and continuous improvement initiatives
• Work collaboratively within a supportive Service Desk team environment

IDEAL CANDIDATE

• Previous Helpdesk, Service Desk or ICT Support experience
• Strong customer service and communication skills
• Experience troubleshooting software, application or system issues
• Sound understanding of Microsoft Office and general ICT environments
• Strong analytical and problem solving skills
• Ability to learn new applications and business systems quickly

HIGHLY REGARDED

• Experience supporting education or government environments
• Exposure to OneSchool, Canvas, QLearn or similar business applications

WHATS ON OFFER

• Contract through to June 2027 with possible extensions
• Brisbane CBD location
• Hybrid work arrangements available following initial training period
• Supportive team environment with ongoing training and development opportunities
• Opportunity to gain experience within a large and complex ICT environment

If you are looking for your next ICT Support opportunity and are available to commence in the coming weeks, we would love to hear from you.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jack McDougall 07 3339 5611 or email: jmcdougall@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.