Client Service Team Leader

Mayday Recruitment ·www.maydayrecruitment.com

Location Sydney, New South Wales, Australia
Work type Hybrid
Salary AUD 120,000 - 125,000 / year
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service Searching
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Mayday Recruitment is currently seeking an experienced and people-focused Client Services Team Lead to join a high-performing financial services organisation.
This is an exciting opportunity for a strong leader with a passion for service excellence, coaching and operational performance to lead a team delivering exceptional support to advisers and clients across multiple service channels.
You will play a key role in driving service standards, uplifting team capability and ensuring a seamless client experience while acting as a subject matter expert across investment platform products, systems and processes.

What's in it for you?

  • Full-time permanent role
  • Sydney-based role in a hybrid working setup
  • $120,000.00 - $125,000.00 package
  • Opportunity to lead a stable and growing team of 10 consultants
  • Supportive and collaborative culture
  • Exposure to complex asset transfer processes
  • Ongoing leadership and career development opportunities
  • A business that values continuous improvement and innovation

Key Responsibilities:

  • Lead, coach and develop a high-performing Client Services team
  • Manage team workflows and ensure service levels are achieved
  • Monitor quality across calls, email and client interactions
  • Act as an escalation point for complex client and adviser matters
  • Drive continuous improvement and service excellence initiatives
  • Build strong relationships with internal stakeholders and key clients
  • Support compliance, risk management and operational standards
  • Contribute to reporting, coaching and team development activities

About You:

  • 5+ years’ experience within financial services
  • Previous experience leading or coaching teams within financial services, investment platforms or contact centre environments
  • Strong understanding of investment platforms, superannuation, managed accounts and administration processes
  • Proven ability to manage service levels, operational performance and quality frameworks
  • Excellent stakeholder management and communication skills
  • Strong problem-solving and decision-making capability
  • A proactive mindset with a passion for continuous improvement and client service excellence

If you are a driven leader with a passion for client service and operational excellence, we would love to hear from you.

Frequently asked questions

Who is hiring for the Client Service Team Leader role?
Mayday Recruitment is hiring for the Client Service Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Service Team Leader job located?
The Client Service Team Leader role with Mayday Recruitment is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Client Service Team Leader role remote?
Yes — the Client Service Team Leader position at Mayday Recruitment is hybrid. Candidates based in AU are preferred.
What does the Client Service Team Leader role pay?
Mayday Recruitment lists the Client Service Team Leader role at AUD 120,000–125,000 per year.
Is the Client Service Team Leader role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Client Service Team Leader role?
The Client Service Team Leader position is aimed at mid-level candidates.
How do I apply for the Client Service Team Leader role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct